TLC & You

Customer service is at the heart of TLC's mission. When you contact a TLC support technician, you get more than a voice on the phone. You receive an outstanding and unexpected level of service, backed by our company's dedication to libraries. This dedication is more than just a concept -- it's a team of trained professionals, who are committed to answering your questions.

For over 34 years, we've listened to librarians and answered their needs with solutions that deliver. We back our products with service that's unmatched in the industry. How do we do this? By having people--not machines--answer our support lines. When you call our Inwood, West Virginia headquarters for technical support, you'll talk to a person, instead of being lost in a complicated voice mail system.

24/7 Support
You can access our support via toll free phone lines, email, and fax. Support hours are Monday through Thursday 7:30 a.m. to 9:00 p.m. and Friday 7:30 a.m. to 7:00 p.m. (EST), with 24-hour, seven-days a week emergency support. TLC's Web-based support is also available. Access up to date technical information on our customer Web sites and converse with your colleagues on our special listserves.

TLC Support Cataloging/Acquisitions Library.Request 800.852.4911 Email TLC support at: support@TLCdelivers.com Online Support is always available at http://www.TLCdelivers.com/helpdesk. Customers are required to log in to this password protected area. Circulation/Serials Control 800.247.2546 Public Access Catalog 800.342.5852 Emergency After Hours Support 800.852.4911 Local Support (WV) 304.229.0100 School Automation Support 888.852.6322 Email TLC school support at: schoolsupport@TLCdelivers.com TLC Fax 304.229.0295   Data 877.TLC.DATA (877.852.3282)

Carl Support CARL Products 888.HEY.CARL (888.439.2275) Online Support is always available at http://www.TLCdelivers.com/helpdesk. Customers are required to log in to this password protected area.